Shipping & Returns Policy
Effective Date: October 5, 2026
Last Updated: October 5, 2026
At Artist2Go LLC, we want you to feel confident when purchasing products from Artist2Go.com. We carefully prepare and package our products so they can arrive safely and be ready to help you create wherever your art takes you.
This Shipping & Returns Policy explains our shipping practices, 30-Day Money-Back Guarantee, return requirements, refunds, and exclusions.
1. SHIPPING
Where We Ship
Artist2Go currently ships orders only to the United States, Puerto Rico, and Hawaii.
We do not currently ship to international destinations outside of the United States, Puerto Rico, and Hawaii.
Shipping availability may vary depending on the specific product, destination, and carrier.
If you have a question about whether we can ship to your location, please contact us before placing your order at:
Order Processing
We make every reasonable effort to process orders promptly after they are received.
Orders are generally processed within 1–3 business days, unless otherwise stated on the product page or at checkout.
Orders placed on weekends or holidays may begin processing on the next business day.
During periods of high order volume, holidays, product launches, promotions, or other special circumstances, processing times may be longer.
If there is a significant delay affecting your order, we will make reasonable efforts to notify you.
Shipping Times
Shipping times vary depending on the destination, shipping method selected, product availability, and the carrier used.
Delivery estimates displayed on Artist2Go.com or provided at checkout are estimates only unless specifically stated otherwise.
Orders shipped to Hawaii may require additional transit time compared with orders shipped within the continental United States.
Once an order has been shipped, delivery is handled by the applicable shipping carrier.
Artist2Go is not responsible for delays caused by circumstances outside our reasonable control, including:
Weather.
Natural disasters.
Carrier delays.
Transportation disruptions.
Holidays.
Incorrect or incomplete addresses.
Lost or misrouted packages.
Other events outside our reasonable control.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
Artist2Go LLC is not responsible for delays, additional shipping costs, or packages delivered to an incorrect address when the address provided by the customer was incorrect or incomplete.
If you realize that you entered an incorrect address, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
Shipping Confirmation and Tracking
When available, we may provide an order confirmation and/or shipping confirmation containing tracking information.
Customers can use the tracking information provided by the carrier to monitor their shipment.
Once a package has been transferred to the shipping carrier, delivery times and tracking updates are generally controlled by the carrier.
Lost, Stolen, or Damaged Packages
If your package appears to be lost, delayed, stolen, or damaged during delivery, please contact us at artist2gosupport@gmail.com as soon as possible.
For packages showing as delivered but not received, we may ask you to check with household members, neighbors, building management, or the carrier before determining the appropriate next steps.
For damaged packages, please retain the original packaging and take photographs of the package and damaged product when possible. These may be necessary to assist with a carrier claim.
We will make reasonable efforts to assist customers with shipping-related issues, but we cannot guarantee replacement or reimbursement for packages lost or damaged after delivery when the circumstances are outside our control.
2. 30-DAY MONEY-BACK GUARANTEE
We want you to be confident in your purchase.
Eligible, non-customized Artist2Go products may be returned within 30 days of delivery for a refund of the purchase price, subject to the requirements and exclusions described in this policy.
To qualify for the 30-Day Money-Back Guarantee:
You must contact us within 30 calendar days of the date your order was delivered.
The product must be eligible for return.
The product should be returned in its original condition.
The product should include its original packaging and accessories when reasonably possible.
The product must not have been materially damaged, altered, or misused.
You must follow the return instructions provided by Artist2Go.
The 30-Day Money-Back Guarantee applies to eligible products purchased directly through Artist2Go.com.
3. CUSTOMIZED PRODUCTS ARE NOT ELIGIBLE FOR RETURNS
Customized, personalized, or specially made products are not eligible for the 30-Day Money-Back Guarantee and cannot be returned simply because the customer changes their mind or no longer wants the product.
Because customized products are made specifically according to a customer's specifications, we cannot generally accept returns of these products.
This includes products that have been:
Personalized.
Customized.
Specially configured.
Made according to customer specifications.
Modified specifically for a customer.
Customers are responsible for carefully reviewing all customization details before submitting an order.
Exception for Defective or Incorrect Customized Products
If a customized product arrives defective, damaged, or materially different from the specifications provided by the customer, please contact us at artist2gosupport@gmail.com as soon as possible.
We will review the situation and, where appropriate, may provide a replacement, correction, refund, or other appropriate resolution.
Nothing in this policy is intended to limit any rights you may have under applicable law.
4. HOW TO REQUEST A RETURN
To request a return, please contact:
Email: artist2gosupport@gmail.com
Please include:
Your full name.
Order number.
Date of purchase.
Product you wish to return.
Reason for the return.
Photographs, if applicable.
Please do not send a product back before contacting us and receiving return instructions.
Unauthorized returns may not be accepted or may result in delays in processing your refund.
5. RETURN SHIPPING COSTS
Unless the return is the result of an Artist2Go error, defective product, or other circumstance for which Artist2Go is responsible, the customer is generally responsible for the cost of returning an eligible product.
Examples may include returns because:
You changed your mind.
You ordered the wrong product.
You no longer want the product.
The product does not meet your personal preferences.
If Artist2Go determines that a product was defective, damaged before delivery, or incorrectly shipped, we may provide return-shipping instructions or reimburse reasonable return shipping costs, as appropriate.
6. CONDITION OF RETURNED PRODUCTS
Returned products should be in substantially the same condition in which they were received.
Whenever reasonably possible, please return products with:
Original packaging.
Original accessories.
Instruction materials.
Components included with the original order.
We reserve the right to reduce or deny a refund where permitted by applicable law if a returned product has been damaged, altered, excessively used, or otherwise diminished in value beyond what is reasonably necessary to inspect the product.
7. REFUNDS
Once we receive and inspect an eligible returned product, we will determine whether the return qualifies for a refund.
If approved, the refund will generally be issued to the original payment method.
Refund processing times may vary depending on the payment provider, financial institution, or card issuer.
Artist2Go is not responsible for delays caused by banks, credit-card companies, payment processors, or other financial institutions.
8. ORIGINAL SHIPPING CHARGES
Unless otherwise required by applicable law or specifically stated by Artist2Go, original shipping charges are generally non-refundable.
If a return is approved because Artist2Go shipped the wrong product or the product arrived defective, damaged, or otherwise qualifies for a company-responsible return, we may refund applicable shipping charges.
9. EXCHANGES
If you would like to exchange an eligible product, please contact us at:
Depending on product availability and the circumstances of the request, we may offer an exchange, replacement, refund, or another appropriate solution.
Customized products generally cannot be exchanged unless they are defective, damaged, or incorrectly produced.
10. SALE AND PROMOTIONAL ITEMS
Unless otherwise stated at the time of purchase, sale and promotional items may be eligible for the 30-Day Money-Back Guarantee if they otherwise meet the requirements of this policy.
Certain clearance, limited-edition, customized, or specially identified products may be excluded.
Any applicable product-specific return restrictions will be disclosed on the product page or at checkout when reasonably possible.
11. GIFT PURCHASES
If an eligible product was purchased as a gift, the original purchaser may generally need to initiate the return because refunds are normally issued to the original payment method.
Please contact artist2gosupport@gmail.com for assistance with gift returns.
12. PUERTO RICO AND HAWAII ORDERS
Artist2Go is pleased to serve customers in Puerto Rico and Hawaii.
Because these destinations may have different transportation routes and carrier schedules than the continental United States, shipping times may vary.
Customers should review the shipping options and estimated delivery times presented at checkout before completing their purchase.
Any shipping charges applicable to Puerto Rico or Hawaii will be displayed at checkout when available.
13. ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has been processed, customized, or shipped, cancellation may no longer be possible.
Customized products may enter production quickly, and cancellation may not be possible once customization or production has begun.
14. DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is defective, damaged, or different from the product you ordered, please contact us promptly at:
Please include your order number and photographs showing the issue when appropriate.
We will review the situation and determine the appropriate resolution, which may include:
Replacement.
Repair.
Refund.
Return authorization.
Another appropriate remedy.
Nothing in this policy limits any rights or remedies available to customers under applicable law.
15. PRODUCTS DAMAGED THROUGH MISUSE
The 30-Day Money-Back Guarantee does not generally cover damage caused by:
Misuse.
Abuse.
Accidents.
Improper assembly.
Improper storage.
Unauthorized modifications.
Failure to follow product instructions.
Normal wear and tear.
This does not limit any applicable warranty or consumer rights that cannot legally be excluded.
16. NO RETURNS WITHOUT PRIOR AUTHORIZATION
To help us properly identify and process returned merchandise, please contact us before sending any product back.
We may provide specific return instructions or a return authorization.
Products returned without following the required return process may experience delays or may not qualify for a refund.
17. FRAUDULENT OR ABUSIVE RETURNS
Artist2Go reserves the right to refuse returns or refunds where permitted by law if we reasonably determine that a return request involves fraud, abuse of the return policy, excessive or unusual return activity, intentional product damage, or other misuse of the policy.
We will not use this provision to deny legitimate consumer rights that cannot legally be restricted.
18. CHANGES TO THIS POLICY
Artist2Go LLC may update or modify this Shipping & Returns Policy from time to time.
When changes are made, we will update the “Effective Date” or “Last Updated” date at the top of this page.
We encourage customers to review this policy periodically.
19. CONTACT US
If you have questions about shipping, returns, refunds, exchanges, or our 30-Day Money-Back Guarantee, please contact us:
Artist2Go LLC
Website: Artist2Go.com
Email: artist2gosupport@gmail.com
We are happy to help with questions regarding your order or a potential return.
QUICK SHIPPING & RETURN SUMMARY
Where we ship: United States, Puerto Rico, and Hawaii only.
International shipping: Not currently available.
30-Day Money-Back Guarantee: Yes, for eligible non-customized products.
Return period: 30 calendar days from delivery.
Customized/personalized products: Not eligible for returns or the 30-Day Money-Back Guarantee, except for defective, damaged, incorrectly produced products, or where required by applicable law.
Eligible non-customized products: May be returned subject to the requirements of this policy.
Return authorization: Contact Artist2Go before sending a product back.
Refund method: Original payment method whenever reasonably possible.
Return shipping: Generally the customer's responsibility unless the return is due to an Artist2Go error, defective product, damage, incorrect shipment, or another circumstance for which Artist2Go is responsible.
Customer support: artist2gosupport@gmail.com
Last Updated: October 5, 2026